Privacy Policy
At Electric Works SF (accessible via electricworkssf.com), we are committed to upholding the highest standards of privacy, transparency, and data protection. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal data when you interact with our website and services. We are dedicated to safeguarding your privacy in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as well as any other applicable data protection legislation.
1. Commitment to Privacy and Data Protection
Your privacy is our priority. Electric Works SF respects your right to the confidentiality and security of personal data. We take a proactive approach to data protection and handle data in compliance with applicable laws and ethical standards. This Privacy Policy is designed to inform you of your rights and how to exercise control over your data when you use electricworkssf.com.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed by Electric Works SF through the use of our website, products, and services. Electric Works SF is the data controller with respect to personal data collected through electricworkssf.com. For any inquiries related to this policy or data protection practices, please contact us at [email protected].
3. Categories of Data We Process
We may process the following categories of data depending on your interactions with us:
a. Usage Data
Includes details such as your IP address, browser type and version, page interactions, device identifiers, time zone settings, operating system, and session duration. This data is collected automatically through cookies and similar technologies to improve site performance and diagnose errors.
b. Account Data
Includes your name, email address, phone number, billing and shipping address, and any other personal information you provide when creating an account or engaging our services.
c. Profile Data
Covers preferences, service usage history, behavioral insights, and records of any purchases you make through the site or related interactions.
d. Communication Data
Includes emails, customer service inquiries, live chat logs, support tickets, and any other direct communication with us, including contact form submissions on electricworkssf.com.
e. Technical Data
Includes device make/model, system configurations, browser plug-ins, language preferences, and connection details necessary to optimize service delivery and user interface.
f. Transaction Data
Encompasses payment details (excluding card numbers, which are processed by third-party providers), order history, invoices, and delivery information necessary to fulfill our services.
g. Preference Data
Covers marketing preferences, subscription selections, product interests, communication consent settings, and user feedback.
4. Legal Bases for Processing Personal Information
We process your personal data only when we have a lawful basis to do so under applicable data protection statutes. These legal bases include:
– Consent: When you have given us explicit permission for specific processing activities, such as subscribing to newsletters.
– Contract: When processing is necessary to provide a service or fulfill contractual obligations.
– Legal Obligation: Where we are required by law to process certain data.
– Legitimate Interests: When necessary for our legitimate business purposes (such as enhancing website functionality or preventing fraud), always balanced with your rights and freedoms.
5. Your Data Protection Rights
We uphold and facilitate the exercise of your rights under GDPR and CCPA, including:
– Right of Access: You may request a copy of the personal data we hold about you.
– Right to Rectification: You have the right to correct inaccurate or incomplete data.
– Right to Erasure: You may request the deletion of your data where legally permissible.
– Right to Restrict Processing: You may request that we limit how we process your information.
– Right to Data Portability: You may request a structured, machine-readable copy of your data.
– Right to Object: You have the right to object to certain uses of your data, particularly for direct marketing.
– Right to Opt-Out (CCPA): California residents may opt out of the sale of personal information.
To exercise any of the above rights, please contact us at [email protected].
6. Security Measures
Electric Works SF employs comprehensive security protocols to protect your data, including but not limited to:
– Data encryption (SSL/TLS) for secure data transmission.
– Access controls and authentication to restrict staff data access based on necessity.
– Regular data backups and system recovery procedures.
– Staff training programs on privacy and data protection best practices.
Despite our efforts, no online system is entirely secure. We urge you to take precautions when sharing your data online.
7. International Data Transfers
If personal data is transmitted across borders, we do so using legally recognized mechanisms such as Standard Contractual Clauses approved by the European Commission or adequacy decisions. We ensure that international data transfers are protected through appropriate contractual and organizational safeguards.
8. Data Retention Policy
We retain personal data only as long as needed for the purposes outlined in this policy and to comply with legal, regulatory, and contractual obligations. Specific durations include:
– Usage & Technical Data: 12 months from collection.
– Account, Profile, and Transaction Data: As long as your account remains active or as required for regulatory recordkeeping (typically 6 years).
– Communication Data: Retained for 3 years for service history and quality assurance.
– Marketing Preference Data: Until you revoke consent or opt out.
After the applicable retention period, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies to enhance your experience on electricworkssf.com. These may include:
– Essential Cookies: Necessary for core site functionality (e.g., navigation, account access).
– Functional Cookies: Enable customized features such as remembering login preferences.
– Analytics Cookies: Gather anonymized usage statistics to improve site performance.
– Performance Cookies: Track errors and issues to enhance user experience.
10. Cookie Management and Compliance
In compliance with GDPR and CCPA, we provide granular cookie consent options upon your first visit to electricworkssf.com. You can adjust your cookie preferences through our Cookie Consent Manager at any time. You may also manage cookies through your browser settings. Refusing non-essential cookies will not affect your access to electricworkssf.com, though certain functionalities may be limited.
11. Protection of Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If you are under 13, please do not use or provide any information on electricworkssf.com. If a parent or guardian believes that their child has provided us with personal data, they should contact us immediately at [email protected] to request deletion.
12. Policy Updates
We may amend this Privacy Policy from time to time in order to reflect legal or operational changes. Updated policies will be posted on electricworkssf.com, and where appropriate, communicated directly via email or on-site notification.
Continued use of electricworkssf.com signifies your acceptance of the revised policy. Users are encouraged to review this page periodically to remain informed about how we protect your data.
13. Contact and Questions
If you have any questions, concerns, or wish to exercise your data protection rights, you can contact us at:
Electric Works SF
[email protected]
We strive to respond to all requests within a reasonable timeframe and in compliance with relevant data protection regulations.
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Electric Works SF is committed to full compliance with global privacy standards and simple, secure user data handling. Please don’t hesitate to reach out to us at [email protected] with privacy inquiries or concerns.