Privacy Policy
ElectricWorks SF (“we,” “us,” or “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit and interact with our website, electricworkssf.com (the “Website”). We are dedicated to ensuring that your privacy and personal information are safeguarded in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Commitment to Privacy and Data Protection
We prioritize the confidentiality and integrity of all personal data we process. We adopt privacy-first practices, implement robust security measures, and maintain transparency in how we handle your information. Our goal is to provide our services while upholding your rights and expectations concerning privacy.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all users accessing or interacting with electricworkssf.com. As the designated Data Controller, ElectricWorks SF is responsible for determining the purposes and means of processing your personal data. If you have questions about how data is handled, you may contact us at [email protected].
3. Categories of Personal Data We Process
We may collect and process the following categories of personal data, depending on your interaction with our Website:
a. Usage Data
Includes information such as your IP address, browser type and version, time zone settings, location data, referring websites, session duration, pages visited, and navigation paths.
b. Account Data
Includes your full name, mailing address, email address, telephone number, and other identifiers used when you create an account or submit information to us.
c. Profile Data
Includes your service preferences, purchase history, behavioral insights based on site interactions, and other user-specific customizations.
d. Communication Data
Includes records of your correspondence with us, including support inquiries, emails, contact forms, and responses to surveys.
e. Technical Data
Includes device identifiers, operating system, hardware model, browser plug-in types, software version, screen resolution, language settings, and network information.
f. Transaction Data
Includes details of transactions completed on electricworkssf.com, invoice data, delivery addresses, and payment confirmations. We do not store full payment details; payments are handled by PCI-compliant third-party processors.
g. Preference Data
Includes records of your marketing and communication consents, service preferences, and expressed product interests.
4. Legal Bases for Processing Personal Data
We process your data based on one or more of the following lawful bases:
– Consent: Where you have given clear consent for us to process your personal data for a specific purpose (e.g., marketing communications).
– Contractual Necessity: For fulfillment of a service contract with you or to take pre-contractual steps at your request.
– Legal Obligation: To comply with legal and regulatory obligations.
– Legitimate Interests: For purposes such as improving our services, preventing fraud, and keeping the Website secure, provided these do not override your privacy rights.
5. Your Data Protection Rights
In line with GDPR and CCPA, you have the following rights concerning your personal data:
– Right of Access – Request confirmation of whether we process your data and access to your personal information.
– Right to Rectification – Request corrections for inaccurate or incomplete data.
– Right to Erasure – Request the removal of personal information we hold about you, subject to regulatory obligations.
– Right to Restriction – Request that we temporarily or permanently stop processing your data under certain circumstances.
– Right to Data Portability – Receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller.
– Right to Object – Object to processing based on legitimate interests or for direct marketing purposes.
– Right to Opt-Out – California residents may opt out of the sale or sharing of personal information.
To exercise your rights, contact us at [email protected].
6. Security Measures
To safeguard your personal data, we implement industry-standard security measures, including encryption in transit and at rest, restricted access based on role, secure data backups, and employee privacy training. We frequently review and update our systems to address new threats and vulnerabilities.
7. International Data Transfers
Your data may be processed or stored in jurisdictions outside your country of residence, including countries that may not provide the same level of data protection. In such cases, we use appropriate safeguards, including Standard Contractual Clauses approved by the European Commission, to ensure your data remains protected.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, regulatory, or contractual obligations. The general retention periods are:
– Usage and Technical Data: up to 12 months after collection
– Account and Profile Data: for as long as your account is active or for up to 24 months after the last interaction
– Transaction Data: for a minimum of 7 years to comply with financial record-keeping regulations
– Communication Data: typically retained for up to 24 months
– Preference Data: for up to 24 months or until consent is withdrawn
9. Cookie Policy
We use cookies and similar technologies to enhance your experience on electricworkssf.com. Cookies are categorized as follows:
– Essential Cookies: Necessary for core functionality of the Website
– Functional Cookies: Enable personalization and improved usability
– Analytics Cookies: Help us understand how users interact with the site
– Performance Cookies: Measure and improve system performance and site responsiveness
All cookies set by us are compliant with applicable regulations and respect user choice.
10. Cookie Management and Regulatory Compliance
Upon your first visit, you may be presented with options to manage your cookie preferences. At any time, you may adjust or withdraw your consent via your browser settings or our Cookie Preferences tool, where available. We adhere to GDPR and CCPA requirements for informing users and acquiring valid consent for non-essential cookies.
11. Children’s Data
electricworkssf.com is not directed to or intended for use by children under the age of 13. We do not knowingly collect personal data from minors. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such data from our records. Parents or guardians may contact us at [email protected] to address any concerns.
12. Policy Updates and Notifications
We may update this Privacy Policy to reflect changes in legal, technological, or operational requirements. Any material changes will be communicated via notice on the Website or by direct communication when appropriate. Continued use of the Website after an update signifies your acceptance of the new terms.
13. Contact Us
If you have any questions, concerns, requests or would like to exercise your rights regarding your personal data or this Privacy Policy, please contact us at:
ElectricWorks SF
Email: [email protected]
Website: https://electricworkssf.com
We are committed to upholding your rights and maintaining full compliance with applicable data protection laws. Please contact us if you believe your personal data is being used inconsistently with this Privacy Policy.